Quo Vadis : Branding
We are seeing a commoditization of goods and services in our society. My basic premise is that increasingly, the truth behind most of the images we see is the same; hence the appeal to the customers has started to play a deciding role.
With the proliferation of goods and services, companies face a major challenge in communicating the benefits of their products to their customers. Large turnover of the products and shorter lifecycles of the products make the first few instances of the customer contact very important.