Dabbawallas : Six Sigma on What
For my lunch @ work, I get it from VITAL foods, an agency which uses the famous dabbawalla network to deliver. Most of us are aware of the accurate service of dabbawalla’s in Mumbai. I think it is also a case study at HBS. Also, the publicity it gets in the local newspapers makes sure that most of the non-residents of mumbai also know about it.
However there was a letter from VITAL foods stating that they would discontinue the services of Dabbawalla as there have been too many complaints in the recent past.