Reading this book was like revisiting an old services marketing course. This book is written by Terry Green, a guy who has been in to Queue management business for over 20 years. So, it is more a practitioner’s book written to help supermarket chains, banks, or any establishment that deals with customers who form a Queue to get serviced. This book does not have a single mathematical formula but intuitively covers many aspects of the math behind Queueing.

[youtube https://www.youtube.com/watch?v=au9Aqd_-2hc?rel=0]

[[The authors of this book run “Uncommon Schools”, a network of 32 charter public schools across Massachusetts, New Jersey, and New York. The first author, Doug Lemov , is also known for his earlier book, “Teach Like A Champion” that is exclusively geared towards teachers to improve their effectiveness. This book is also, in a way, aimed at teachers, educators, etc. though the authors suggest that some of the techniques are more general in nature that can be be applicable to any field.

Every time I read a good novel (currently Anna Karenina), it astonishes me to see to what extent getting wrapped up in fictional characters seems to lend a purpose to life. There are some pleasures that can come from many sources, but in my life the pleasure of feeling part of a group — which is what makes life seem to have a meaning — comes from exactly two: close friends, and good books.